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GENERAL FAQs
  • Which payment options do you accept?

    We accept Visa, MasterCard and other major cards. We also offer cash on delivery.

  • Is my personal and credit card information safe on your site

    Absolutely. The security of your personal information is of utmost importance to us. View our privacy policy to learn more about how we do everything possible to keep your information safe.

  • How do I contact customer care?

    If you have any questions which are not currently answered on this page, please contact us at hello@athlexica.com or use the contact us page and we will get back to you.

SHIPPING AND RETURNS
  • Can I change or cancel my order after it has been placed?

    Possibly. Please contact our customer service department at hello@athlexica.com with your order number and we will see if we can help you with any changes or cancellations you would like to make.

  • Can I return/exchange something if I am dissatisfied?

    If you are not completely satisfied with your product then you can return your item/s within 14 days for an exchange or full refund , as long as the product has not been worn and the tags are still attached. We offer free returns and a one-time exchange on all items, with the exception of items that are on sale, clearance, or final sale.

  • Do you have a quality guarantee?

    Yes. We guarantee our merchandise to be free of manufacturing defects. In the rare case that a product is defective, you can return or exchange it within 14 days of the date of purchase. We reserve the right to determine whether or not the product has a manufacturing defect.

  • How long does it take my order to process?

    We usually process all orders within 2-3 days. As soon as your order is shipped we will send you an email update.

  • Oops. I entered the wrong address. What now?

    If you haven't yet received a confirmation that your order has been shipped, we'll be glad to update the order. Please send the correct co-ordinates to orders@athlexica.com .

PRODUCTS AND SIZING
  • I never know what size I am. Help!

    Our styles are designed to be easy-going. We provide a link to our sizing charts on each product page to help as best we can, but if you have questions about makes and models, send us your measurements and how you'd like it to fit at hello@athlexica.com

  • I want an item, but it's sold out. What now?

    To ensure quality over quantity, we produce less to provide more. More quality control, more attention to detail and more of what you love. As a result, some of our more popular items sell out quickly.

WHO WE ARE
  • Who are you ?

    We are a team of dreamers, doers and wide-eyed risk-takers who quit our day jobs to bring you premium functional athletic wear .

  • Do you like the environment as much as you like the internet ?

    In fact, we think the two go hand in hand. Our online-only model and controlled inventory allows us to minimize waste and excess. In doing so, we produce only the products that we need - nothing more.

  • Any press is good press, but great press is even better. Who do I contact about public relations ?

    Please send your public relations, marketing and other inquiries to hello@athlexica.com .